Cancellation and Refunds
Last updated 17 September 2026
Short version: cancel whenever you like, and if the service did not work for you, tell us and we will refund you.
Cancelling
You can cancel at any time yourself: tap Manage subscription in the app and cancel from the page it opens. Or email support@mangasonix.com from the address you signed up with and we will do it for you. There is no cancellation fee and no notice period.
Cancelling stops future charges. Your Pro access continues until the end of the period you have already paid for — we do not cut it short, because you paid for it.
Refunds
We will refund you in full if:
- you were charged in error, or charged twice for the same period;
- you have not narrated anything on the paid plan during the current billing period;
- the service did not work for you and we could not fix it — tell us what went wrong and we will not argue the point.
If you have already narrated a substantial part of your monthly page allowance, we may refund a proportion rather than the whole amount. Narration is generated when you ask for it and costs us real machine time at that moment, which is the one thing we cannot undo. We will always tell you the figure before processing it.
How to ask
Email support@mangasonix.com with the address you paid from and roughly when. You do not need an order number — we can find it.
How long it takes
- We reply within 2 business days.
- Approved refunds are issued within 5-7 business days.
- Your bank or card issuer then takes its own time to show the money — usually 5-10 business days, and out of our hands once sent.
Refunds go back to the original payment method. We cannot send them anywhere else.
Failed payments
If a payment fails but money left your account, it is almost always an authorisation that was never captured, and your bank releases it automatically within 5-7 business days. If it has been longer than that, email us and we will chase it with the payment provider.